Returns and Refunds
Last updated: July 2026
1. Samples (5ml decants)
Our 5ml sample decants are consumable, hygiene sensitive products. Once a sample has been opened or unsealed it cannot be resold for health and hygiene reasons. For this reason we do not accept change of mind returns on 5ml samples. This does not affect your legal rights, which are set out below.
2. If Something Is Wrong With Your Order
If your sample arrives damaged, leaking, faulty, or you receive the wrong item, we will put it right. Contact us within 30 days of delivery at info@thescentatlas.com with your order number and a photo of the issue. We will refund or replace the affected item. You do not need to post the sample back to us.
3. How To Contact Us
Email us at info@thescentatlas.com. Please include your order number and, where relevant, a photo of the problem so we can resolve it quickly.
4. Your Statutory Rights
Nothing in this policy affects your statutory rights. Under the Consumer Contracts Regulations 2013, sealed goods that are not suitable for return once opened for health or hygiene reasons are exempt from the standard 14 day right to cancel once they have been unsealed, and our opened 5ml samples fall under this exemption. Under the Consumer Rights Act 2015, goods that are faulty, damaged, or not as described are always eligible for a refund or a replacement.